Customization & Personalization Policy

At The Blended Oasis, we believe your creations should be as unique as you are. Whether you're looking to customize a design for functionality or add a personal touch with names, dates, or special messages, we’re here to bring your vision to life. Explore our options for both customization and personalization to create something truly one-of-a-kind.

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Policy Details

1. Personalized Items:

  • Items that are personalized (e.g., laser engraving, custom epoxy resin designs) are non-returnable unless they arrive with a manufacturing defect.
  • We strive to ensure that every detail matches your specifications. Please double-check all customization details (spelling, dates, or other specifics) before finalizing your order.
  • Customization is available for most items in our store. Some restrictions may apply due to material, size, or design constraints. 

2. Approval Process:

  • For highly customized items, we will provide a digital proof or mockup for approval before production begins.
  • This process may involve sharing images via email, including real-life mockups or digital screenshots, to ensure accuracy. Constant communication might be required to accommodate quicker production and shipping timelines. 
  • Production will only start after receiving your written confirmation.

3. Timeline:

  • Custom orders require additional time to produce, typically ranging from an additional 24 hours to 14 days, or longer, depending on a number of variables. 
  • The timeline can vary greatly based on the level of customization, such as adding a single date, incorporating original handwriting, creating custom designs, or sourcing specific materials. 
  • Availability of requested materials may also affect the timeline. 
  • This timeline is due to the nature of The Blended Oasis being a small business, often producing products one-by-one. Please plan accordingly, especially for gifts or special occasions.

4. How to Request Customizations:

  • For customizations, please use the "Add a Note to Seller" section during checkout to specify your details, or reach out via the contact form for unique or complex requests. 
  • Be sure to include all necessary information, such as text, dates, design preferences, and any reference images, to avoid delays in processing your order.

5. Non-Refundable Deposit or Retention Fee:

  • Custom orders require a 50% non-refundable deposit. This amount will be retained if the order is canceled within 24 hours.

6. Pricing Adjustments for Complex Orders:

  • In cases of highly complex or resource-intensive customizations, we reserve the right to adjust the final price. Customers will be notified of any changes, and production will only begin after confirmation of the revised cost.

7. Cancellation Policy:

  • If a custom order is canceled within 24 hours of payment, 50% of the total price will be retained to cover initial design efforts and materials.
  • After 24 hours, cancellations may forfeit the full customization fee depending on progress.  

8. Minimum Customization Fee:

  • To ensure effort and material costs are covered, a $10 minimum fee applies to all customization requests, even on lower-cost items like mini spoons or small honey dippers. 
  • Exception: I reserve the right to waive this fee if the customization is exceptionally simple, requires no additional materials, and takes minimal or no extra time to complete (e.g., quickly adding a few letters or symbol to an item. e.g. including a design that I already have in my database.)

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Tiered Pricing

Tier 1: Simple Customizations

Examples: Names, dates, short phrases

Price: +$10

Suitable for: spoons, coasters, cutting boards, kitchen utensils, signs

Tier 2: Medium Customizations

Examples: Custom designs, logos, or original handwriting

Price: +$10-25

Suitable for: Items with more surface area like kitchen utensils, coasters, wall art, signs, cutting boards

Tier 3: Highly Personalized/Involved Customizations

Examples: Intricate designs, highly specific customer requests, larger sizes, or substantial edits requiring design input

Price: +$30 or more (quoted case-by-case)

Suitable for: Large epoxy inlay cutting boards, hardwood cutting boards, premium art, or interior/exterior signs.