Personalized items (e.g., laser engraving, custom epoxy resin designs) are non-returnable unless they arrive with a manufacturing defect. We strive to ensure that every detail matches your specifications, so please double-check all customization details (e.g., spelling, dates, or other specifics) before finalizing your order.

Since personalized items are made just for you, we cannot accept returns unless the item has a defect caused by our error.

Customization is available for most items in our store. However, some restrictions may apply based on material, size, or design constraints.

For custom items, we will provide a digital proof or mockup for your approval before production begins. This may include digital screenshots, design plans, trial product pictures, or progress images sent via email or text to ensure accuracy.

To keep production timelines on track, prompt communication may be required. Production will only begin once we’ve received your written confirmation of the proof.

Custom orders require additional time to produce, typically ranging from 24 hours to 14 days or longer, depending on several factors. The timeline can vary based on the complexity of the customization, such as adding dates, incorporating original handwriting, creating custom designs, or sourcing specific materials.

The availability of requested materials may also affect the production time. As a small business, many of our products are made one-by-one, which can impact the overall timeline.

Please plan accordingly, especially for gifts or special occasions.

If you're interested in customizing any of our products, please reach out to us directly via our Contact Page before placing your order.

Please include the following details in your message:

• Product type (e.g., cutting board with rough size, kitchen utensils, coaster, indoor sign, outdoor sign, wall art, address sign, ornament, jewelry, etc.)
• Text, dates, or other specifics you'd like included
• Design preferences or reference images (if applicable)
• Any special requests or questions you may have

We'll respond as soon as possible with a personalized quote and the next steps for your custom order.

For custom orders, we require a 50% non-refundable deposit at the time of order.

• Cancellations within 24 hours: If you cancel your custom order within 24 hours of placing it, you will receive a full refund of your deposit.
• Cancellations after 24 hours: After 24 hours, the deposit becomes non-refundable. This amount will be retained if the order is canceled or altered after that period.

Please note that this policy applies only to custom or personalized items and is in place to help cover the cost of materials and design time.

In some cases, custom projects may require more time or complexity than initially estimated. If this occurs, we will notify you and provide a revised price before proceeding with the next steps of production.

• Approval: We will not continue work until we have received your approval of the revised price.
• Transparency: Any changes to the price will be based on actual work already completed or additional time and materials required to finish the project.
• 50% Deposit: The 50% non-refundable deposit covers the initial stages of your custom order (design, materials, etc.). If the project exceeds the original estimate, we will provide an updated quote, and your final balance will reflect the new agreed-upon price.
• Cancellation Mid-Project: If you choose to cancel or stop the project after work has already begun, due to a potential price increase, the 50% non-refundable deposit will be retained by The Blended Oasis to cover the time and resources already invested in your custom order.

Cancellations within 24 Hours of Order:
If you cancel your custom order within 24 hours of placing it, you will receive a full refund of your deposit. The 50% deposit covers initial design time, material sourcing, and any early-stage work.

Cancellations After 24 Hours:
After 24 hours, the 50% deposit will be retained by The Blended Oasis to cover work already completed, including design efforts and material sourcing. If significant work has been completed (such as the purchase of non-refundable materials or invested time), the full deposit may be retained.

Cancellation After Production Has Begun:
If production has started (including design, materials purchased, or custom production), the 50% deposit will be retained, and additional fees may apply based on the work already completed. In some cases, a partial refund may be issued depending on progress.

Non-Refundable Deposit for Custom Items:
Due to the nature of personalized or custom work, deposits are used to cover non-refundable design, material, and production costs. This ensures that we can begin work promptly and source the correct materials for your project. Once production has begun, cancellations may not be possible for items that cannot be reused or resold.

Refund Processing:
Refunds for cancellations will be processed within 7-10 business days, based on the stage of production. If minimal work has been completed, we may offer a partial refund. In cases where significant work has been completed, the 50% deposit will be retained, and additional fees may apply.

Assistance with Special Circumstances:
If you need to cancel or make changes to your custom order, we’re happy to discuss potential solutions. Depending on the work already completed, we may offer a partial refund, credit toward future orders, or alternative solutions.

• To ensure effort and material costs are covered, a $10 minimum fee applies to all customization requests, even on lower-cost items like mini spoons or small honey dippers. 
• Exception: I reserve the right to waive this fee if the customization is exceptionally simple, requires no additional materials, and takes minimal or no extra time to complete (e.g., quickly adding a few letters or symbol to an item. e.g. including a design that I already have in my database.)

Final Payment Due Before Completion/Shipping
The remaining balance for your custom order is due upon completion or before shipping. We reserve the right to request the final payment before the project is fully completed. This includes the cost of materials, labor, and any additional fees. Production or shipment will not proceed until the full balance is paid.

Shipping Costs
Shipping fees are calculated separately based on the size, weight, and destination of your item. This includes any packaging, handling, and shipping costs. We will provide an estimate of shipping costs before finalizing your order, and the remaining balance (including these shipping-related fees) must be paid in full before your item is shipped.

While we offer free economy shipping for most orders, additional charges may apply for large or bulky custom items. Any extra packaging, handling, or shipping fees will be communicated to you prior to final payment and shipping.

Shipping Timeframe
Once full payment is received, we will ship your custom order as soon as it’s ready. Shipping timeframes will depend on your location and the carrier used. We will provide you with a tracking number once your order has shipped, so you can track its progress.

Rush Orders and Expedited Shipping
If you require expedited shipping or need your custom order rushed, please contact us beforehand. We will do our best to accommodate your request and inform you of any additional fees associated with rush orders or expedited shipping.

Lost or Damaged Shipments & Shipping Insurance
We take great care in packaging your order, but once it has been shipped, we are not responsible for lost or damaged items during transit. For high-value custom orders, we strongly recommend adding shipping insurance. If your order arrives damaged, please notify us within 48 hours of receiving it, providing clear photos of the damage. We can assist with the claims process if necessary, but please note that you will need to contact the carrier directly for any issues related to lost shipments.

If your item is damaged during shipping and insurance is in place, we will work with you to resolve the issue based on the carrier’s claims process. If the carrier reimburses the cost of the item, we may offer a replacement or refund, depending on the specific circumstances. We will only provide a replacement or compensation if the claim is successfully processed and funds are received. Return shipping costs for damaged items are the responsibility of the customer unless otherwise covered by the insurance claim. In some cases, a physical return of the item may not be necessary, depending on the situation and the nature of the damage. Return shipping for items damaged or defective due to carrier mishandling will not be covered by us unless the damage is found to be a result of our own production error.

Changes to Shipping Address
Please double-check the shipping address you provide during checkout. Once an order has been processed and shipped, we cannot alter the delivery address. If you notice any errors after placing your order, contact us immediately, and we will do our best to assist, but we cannot guarantee address changes once the shipment is in transit.

Order Cancellations After Shipping
Once your custom order has shipped, cancellations are not possible. If you wish to cancel an order, you must do so before the item has been shipped. Any shipping-related fees incurred due to a cancellation after shipment will not be refunded.

Delivery Confirmation and Signature
For high-value or large custom orders, we may require delivery confirmation or a signature upon receipt. This ensures that the item reaches you safely and is not left unattende.

Customer Responsibilities
It is the customer's responsibility to ensure that all details provided for customization (e.g., names, dates, designs) are accurate before production begins. Once work has started, any errors found may result in additional charges for corrections.

Limitations of Customization
While we strive to accommodate a wide range of customizations, there may be limitations based on materials, size, or design complexity. If you have specific requirements or concerns, please reach out to us before placing your order to ensure we can meet your needs.

Right to Refuse Custom Orders
We reserve the right to refuse custom orders that are deemed inappropriate, overly complex, or outside of our production capabilities. In such cases, we will notify you promptly and offer a full refund of any deposits made.

Revisions After Final Approval
Once a custom order has been approved (via mockup or confirmation), any changes or revisions requested after the fact will be subject to additional charges. The customer will be notified of any additional costs before any work is done.

Refunds for "Work-in-Progress" Customizations
If a custom order is canceled after work has begun, we retain the deposit to cover the materials, labor, and design time already invested. In some cases, depending on the amount of work completed, a partial refund may be issued.

Storage/Shipping Costs for Large Items
For large custom items (such as oversized signs or furniture), additional shipping or delivery costs may apply, depending on the size, weight, and destination. We will inform you of any extra shipping charges prior to the shipment of your order.

Cancellation of Custom Orders Due to Non-Communication
If we do not receive communication from you regarding your custom order within 7 business days after the initial mockup or order confirmation, we may cancel the order and retain the 50% deposit to cover the work already completed.