FAQs

General Questions

What materials are your products made from?

All our items are crafted with sustainable materials, including bamboo, wood, exotic wood, and epoxy resin.

Do you offer bulk orders or wholesale pricing?

At this time, we focus on individual and small batch orders, but feel free to contact us if you're interested in a larger order!

As a customer, can I anticipate perfection in your product?

Please understand that as this item was crafted by hand - it may have imperfections. I take deep pride in my work. Like many satisfied customers before you, I strive to provide the same high level of satisfaction with each item I create.

Kindly refrain from returning it solely due to not meeting your expectations. Your purchase plays a vital role in supporting a growing family of five. Customer covers return shipping costs.

If the item has a defect due to shipping or significant alterations, let me know so I can assist. Your understanding and support are appreciated.

Customization

Can I customize my order?

Absolutely! We offer customization options for most products, including laser engraving and epoxy resin designs. See our Customization & Personalization page for details.

How long does customization take?

Production times for customized items vary by complexity. Refer to our Production Time page for more details.

Shipping & Delivery

Do you offer free shipping?

Yes, we provide free shipping on most orders. For certain locations, additional fees may apply.

How long will my order take to arrive?

Most orders are shipped via USPS, with estimated delivery times of 1–4 business days. Refer to our Shipping Policy for more details.

Shipping & Delivery

Do you offer free shipping?

Yes, we provide free shipping on most orders. For certain locations, additional fees may apply.

How long will my order take to arrive?

Unless it's customized, most orders are shipped via USPS, with estimated delivery times of 1–4 business days. Refer to our Shipping Policy for more details.

Product Care

How do I care for my wooden products?

We recommend regular cleaning with mild soap and water, avoiding prolonged soaking, and applying food-safe mineral oil as needed. See our Care & Maintenance page for more tips.

Are your products food-safe?

Yes! All our kitchen items are made with food-safe materials and finishes.

Returns & Exchanges

What is your return policy?

We accept returns or exchanges for products within 30 days. We do no accept returns for customized products or any damaged products as a result of customer misuse. For more information, visit our Return Policies page.

What if my item arrives damaged?

Please contact us immediately with photos of the damage, and we’ll work to resolve the issue.