FAQs
General Questions
What materials are your products made from?
Most of our items are crafted with sustainable materials, including bamboo, hardwoods, softwoods, exotic wood, and epoxy resin. My designs combine natural beauty with durability.
Do you offer bulk orders or wholesale pricing?
At this time, we focus on individual and small batch orders, but feel free to contact us if you're interested in a larger order!
As a customer, can I anticipate perfection in your product?
Please understand that as this item was crafted by hand - it may have imperfections. I take deep pride in my work. Like many satisfied customers before you, I strive to provide the same high level of satisfaction with each item I create.
Kindly refrain from returning it solely due to not meeting your expectations. Your purchase plays a vital role in supporting a growing family of five. Customer covers return shipping costs.
If the item has a defect due to shipping or significant alterations, let me know so I can assist. Your understanding and support are appreciated.
What types of products do you make?
I craft a variety of functional and decorative items, including cutting boards, serving boards, wall art, utensils, coasters, ornaments, earrings, and more. Many feature laser engraving or epoxy resin inlay designs.
Do you sell online or in person?
Both! I sell online through my Shopify store (coming soon) and Amazon Handmade. Locally, you can find me at farmers markets, craft shows, and bazaars.
Customization
Can I customize my order?
Absolutely! We offer customization options for most products, including laser engraving and epoxy resin designs. See our Customization & Personalization page for details.
Are your products customizable?
Yes! Message me with your idea, and I’ll help bring it to life! I offer tiered customization options. See our Customization & Personalization page for details.
How long does customization take?
Production times for customized items vary by complexity. Refer to our Production Time page for more details.
Shipping & Delivery
Do you offer free shipping?
Yes, we provide free shipping on most orders. For certain locations, additional fees may apply.
How long will my order take to arrive?
Most orders are shipped via USPS with an estimated delivery time of 5–8 business days. You can choose expedited shipping for an additional fee. Refer to our Shipping Policy for more details.
How are orders shipped?
All handcrafted wooden items are shipped directly from my home workshop—no warehouses involved. I personally handle your order, driving it to the post office or UPS for shipping (rarely FedEx). Most orders are sent via USPS with an estimated delivery time of 5–8 business days.
For print-on-demand products, like shirts or other POD items, those are fulfilled and shipped from Printify’s warehouse.
Product Care
How do I care for my wooden products?
To keep your wooden items in great shape:
- Hand wash only—no dishwashers! We recommend regular cleaning (or wipe-down) with mild soap and water
- Avoiding prolonged soaking
- Dry immediately after washing
- Apply food-safe mineral oil periodically to maintain the wood’s luster
- See our Care & Maintenance page for more tips
Are your products food-safe?
All of our kitchen cooking utensils and cutting boards are made with food-safe materials and finishes. See our Care & Maintenance page for more information.
Returns
What is your return policy?
We accept returns for products within 30 days. We do not accept returns for customized products or any damaged products as a result of customer misuse. For more information, visit our Return Policies page.
What if my item arrives damaged?
Please contact us immediately with photos of the damage, and we’ll work to resolve the issue. For more information, visit our Refund Policy page.